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Frequently asked Questions
After your order ships, you will receive an email and SMS with tracking details. You can also check the status in our website’s “Track My Order” section.
Our standard delivery time varies based on your location:
- Express delivery: 2-3 working days
- Regular delivery: 5-7 working days
- Overseas delivery: 3-4 weeks
You can change your order before it ships. To do this, visit “My Orders” or call us at +1(432)538-4117 / +1(432)538-4436 / +1(609)431-5060. We will help you make changes.
We accept returns if the product does not match your order, is expired, or is damaged. Contact us for help with returns or replacements
Check the tracking link in your email or SMS if your delivery is delayed. For further assistance, you can contact us for an update.
Yes, you can cancel your order before it ships. You can do this through “My Orders” or by contacting customer support.
Yes, you can cancel your order before it ships. You can do this through “My Orders” or by contacting customer support.
If you get the wrong medication, reach out to us. We will arrange a return and help fix the issue with a replacement or refund.
Yes, you can place an order by calling us during our hours of operation. We are available from Monday to Friday, 11 AM to 8 PM EST.
If your products arrive damaged, let us know right away. We will arrange a return and refund or replacement based on availability.